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Payment & Guarantee

Depending of the size of the orders, we have following two types of Payment Terms:-

(A) FULL CONTAINER/SEA FREIGHT ORDERS:

The buyer will open an irrevocable Letter of Credit (L/C) for the full Proforma invoiced value in the name of our company. The original letter of credit is to be sent to us. Production of items ordered will commence after the inspection of the viability of the Letter of Credit. The documents for such consignment will be negotiated through the bank. The Letter of Credit typically remains open for 90 days. The buyer will take delivery of the goods after the receipt clearance from his bank.


(B) SMALLER AIR/COURIER SHIPMENTS:

This is our normal and widely accepted practice for online retail sales from our website. If the order is very small (Below US$@1000), the buyer will be required to deposit full payment in advance to avoid excessive bank charges on both ends.

However for larger courier orders, the buyer will deposit 50% amount of the Proforma invoice value as advance payment. After the completion of the order we will send photographs and the packing list which will indicate that the order has been completed and is ready to be transported. At that time, the buyer will be required to pay the remaining 50% or full balance amount. We will send the goods immediately and the documents will be sent to buyer directly for open delivery of the consignment. All transactions in this procedure are done directly through the Bank or Paypal.

PAYMENTS VIA PAYPAL:

For smaller retail orders from website the customers may pay after check out from the website. The payment via PayPal is acceptable for orders below US$1000 only. The PayPal charges us and our bank also charges us for all inwards transaction from PayPal. The customer will need to add additional 10% of the total order as PayPal charges.

PAYMENT VIA BANKS:

There are NO CHARGES on any transaction via Banks Transfers direct to our bank account given to you at the time of ordering. All charges in our country boundaries will be paid by us but all charges outside India will be borne by the customer. The customer can send the full amount in the form of foreign currency at our bank. Please click on the INDIAN OVERSEAS BANK link right hand bottom corner on our website for details on money transfer.

GUARANTEE/REPLACEMENT:
We give a full replacement guarantee for all of our items found below standard or faulty. Once the buyer determines that the goods he purchased are not up to the required standard of quality, replacement may be requested. We will inspect the items by way of asking for some rejected items to be returned to us or to have photographs of the defective pieces submitted to us. If we find that the items are not fit for their intended purpose, we will promptly replace the entire quantity of goods. We cannot offer money refunds, but we will replace any product of questionable quality.

CHANGE IN SIZES, DESIGN AND PRICE:
Since these are hand made custom wood carvings, it is expected that some minor changes will be acceptable. Considerable changes in size will be advised prior to production. Also, prices are subject to change without prior notice, but the price is firm upon acceptance of the order. It is advisable that our client get our latest price quotation before ordering.

Samples of any item may be sent free of charge, but freight charges will be paid by the buyer.

COPYRIGHT:
Most of our items are our original designs and protected by the Indian Copyrights Acts. Being a MADE TO ORDER COMPANY The items are produced by us upon request from customer with consent of customer for all responsibility as sometime our customer request products of their own designs. The instances in which there may be a resemblance with a copyright design we will NOT be responsible for any conflict until we are informed by a copyright owner. We can stop producing such items for the sake of the business of copyright owner.

 We are the originator of all of our designs of the wood carvings and a team of our designers create many new items every year. But some overseas importers are obtaining copyright for those our items in their countries which in turn becomes a part of a cause of action by us. 

ASIA CARVINGS

INDIA

 

 

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